# Why isn't my report data loading?

If you open a report and find that the data is missing or the page is stuck loading, it usually means something interrupted the initial scan process.

Here’s what to do:

1. **Try Rescanning First:** The quickest solution is often to run a new scan. Go to the report page and click the **"Rescan"** button. This will initiate a fresh analysis.
2. **Delete and Scan Again:** If the rescan also fails or gets stuck, the original scan file might be corrupted. Go to your main dashboard, find the website card, and use the options menu on the card to delete the project. Then, add the website again and run a completely new scan.
3. **Wait and Check for Service Issues:** Flensh relies on several third-party AI Large Language Models (LLMs) to generate its comprehensive analysis. Occasionally, one of these external services might be temporarily down. If your scans are repeatedly failing, it might be helpful to wait 15-30 minutes and try again.
4. **Check the Notification Bar:** Keep an eye on the notification bar within the Flensh application. If a scan fails, we will often display a specific reason for the failure there, which can help you diagnose the problem.

**Important:** If a scan or rescan fails to complete successfully, it will **not** consume a credit from your monthly usage limit.


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