# Troubleshooting a failed scan (e.g., website is down, blocked by firewall).

If your scan fails to complete, it's typically due to one of a few common reasons. Before contacting support, please try these troubleshooting steps:

1. **Check if Your Website is Online:** The most common reason for a failed scan is that our analyzer couldn't access your website. Open a new browser window and try to load your website URL. If it doesn't load for you, it won't load for Flensh either.
2. **Verify the URL:** Double-check that you entered the correct URL in the scan input field, including the http\:// or https\:// prefix.
3. **Check for Firewall or Bot Protection:** Many websites use security plugins or services (like Cloudflare) that are designed to block automated bots. Our analyzer can sometimes be flagged by these systems.
   * **Solution:** Check your website's security settings. If possible, you may need to temporarily pause your bot protection service or whitelist our analyzer's IP address/user agent to allow the scan to proceed.
4. **Content Behind a Login:** Flensh can only scan publicly accessible content. If the URL you are trying to scan requires a login to view, the scan will fail. Please use a URL that is accessible to the public.


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Perform an HTTP GET request on the current page URL with the `ask` query parameter:

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