# 6.2. Contacting Support Our team is here to help you succeed. If you've encountered an issue that you can't solve using this help documentation, please don't hesitate to reach out. **Before You Contact Us:** * **Please review the documentation first:** We've worked hard to answer the most common questions in this guide. Taking a moment to read the relevant "Troubleshooting" or "FAQ" section often provides the fastest solution. * **Try a rescan:** For many data-related issues, running a fresh rescan solves the problem. **How to Reach Us:** You can contact our support team directly via email at: **** **For the Fastest Resolution:** To help us investigate and solve your issue as quickly as possible, please include the following information in your email: * The **email address** associated with your Flensh account. * The **URL of the website** you are having trouble with. * A **clear and detailed description** of the problem you are experiencing. * **Screenshots or screen recordings** of the issue, if applicable. This is often the most helpful thing you can provide. We are committed to providing you with timely and effective support. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://flensh.gitbook.io/flensh-docs/6.-glossary-and-contact/6.2.-contacting-support.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.